Privacy Policy
Last updated: December 15, 2024
1. Information We Collect
We collect information necessary to provide our content removal services:
- Contact Information: Email address and any other contact details you provide
- Case Information: URLs of content requiring removal, descriptions of your situation
- Ownership Documentation: Materials you provide to establish copyright ownership
- Payment Information: Processed by our third-party payment processor; we do not store full payment card details
- Communications: Records of our correspondence with you
- Usage Data: IP address, browser type, pages visited (collected automatically)
2. How We Use Your Information
We use your information to:
- Process and fulfill your takedown requests
- Communicate with you about your case
- File DMCA notices and other removal requests on your behalf
- Monitor for re-uploads (if applicable to your plan)
- Process payments
- Improve our services
- Comply with legal obligations
3. Information Sharing
We share your information only as follows:
- With Platforms: We submit takedown notices to platforms hosting your content. These notices include information required by DMCA (our contact info, not yours)
- Service Providers: We use third-party services for payment processing, email, and hosting. These providers are contractually bound to protect your data
- Legal Requirements: We may disclose information if required by law, court order, or government request
We do NOT sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL)
- Secure storage with access controls
- Regular security assessments
While we take reasonable precautions, no system is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Active Cases: Retained for the duration of your service
- Closed Cases: Basic records retained for 3 years for legal compliance
- Payment Records: Retained as required by tax and financial regulations
You may request deletion of your data subject to our legal retention requirements.
6. Cookies and Tracking
Our website uses:
- Essential Cookies: Required for website functionality
- Analytics: We may use privacy-respecting analytics to understand site usage
You can disable cookies in your browser settings, though this may affect site functionality.
7. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to or restrict certain processing
- Data portability
- Withdraw consent (where processing is based on consent)
To exercise these rights, contact us using the information below.
8. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA, including the right to know what personal information we collect and how it's used, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).
9. International Users
Our services are operated from the United States. If you are located outside the US, please be aware that your information will be transferred to, stored, and processed in the US where data protection laws may differ from those in your country.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. The "Last updated" date at the top indicates when this policy was last revised.
12. Contact Us
For privacy-related inquiries or to exercise your rights, please contact us through our secure contact form.